Privacy Policy
Last updated: 12 September 2026
EzyTransfers respects your privacy and is committed to protecting the personal information provided to us.
This Privacy Policy explains how EzyTransfers.com Pty Ltd, trading as EzyTransfers (“EzyTransfers”, “we”, “us” or “our”), collects, holds, uses and discloses personal information when you use our websites, request a price, make or manage a booking, contact us, travel using one of our transfer services or otherwise interact with us.
1. About EzyTransfers
EzyTransfers provides airport and cruise terminal transfer services in Australia.
Our company details are:
EzyTransfers.com Pty Ltd
ABN 85 648 851 549
33 Lakefront Terrace
Varsity Lakes QLD 4227
Australia
Phone: 1300 513 481
Email: info@ezytransfers.com
The Varsity Lakes address is our administrative address and is not a customer-facing shopfront or passenger pickup location.
2. Personal information we collect
The personal information we collect depends on how you interact with EzyTransfers and the services you request.
It may include:
- your name;
- telephone number;
- email address;
- residential, accommodation, pickup and destination addresses;
- airport, airline and flight information;
- cruise ship and cruise terminal information;
- travel dates and pickup times;
- passenger numbers;
- luggage requirements;
- information about child or baby seats;
- wheelchair or mobility-related transport requirements that you choose to provide;
- special luggage requirements, such as bicycles, surfboards, golf clubs or prams;
- booking details and booking history;
- communications between you and EzyTransfers;
- complaints, feedback and customer service records;
- customer ratings and reviews;
- transaction and payment-related information;
- technical information associated with your use of our websites, such as IP address, browser/device information and website activity where collected by our website systems.
We only seek information reasonably necessary to provide or administer our services or conduct our business.
3. How we collect personal information
We generally collect personal information directly from you.
This may occur when you:
- obtain a transfer price or quote;
- make a booking through our website;
- make a booking by telephone;
- manage or change a booking;
- contact our customer service or operations team;
- send us an email;
- provide information relating to a passenger for whom you are making a booking;
- submit feedback, a complaint or a review; or
- otherwise communicate with EzyTransfers.
We may also receive information from another person making a booking on your behalf, from a transport operator providing your transfer, or from service providers involved in processing or administering your booking.
Where relevant to providing your transfer, we may obtain publicly or commercially available flight or cruise schedule information so that we can monitor arrival times and delays.
4. Information about other passengers
If you make a booking on behalf of another person, you may provide us with personal information relating to that passenger.
You should only provide information you are authorised to provide and should make the passenger aware that their information may be provided to EzyTransfers for the purpose of arranging and providing the transfer.
5. How we use personal information
We may use personal information to:
- provide transfer prices and availability;
- create, confirm and manage bookings;
- provide airport and cruise terminal transfers;
- allocate appropriate vehicles and drivers;
- communicate booking and pickup information;
- provide driver and vehicle information;
- monitor flights and cruise ship arrivals;
- adjust pickup arrangements following delays or schedule changes;
- arrange child seats, wheelchair-accessible vehicles or other requested transport requirements;
- provide customer service and 24/7 active-booking assistance;
- process payments, refunds and applicable charges;
- issue invoices and receipts;
- investigate complaints or service issues;
- obtain and manage customer feedback and reviews;
- monitor the performance of drivers and transport operators;
- prevent or investigate suspected fraud, misuse or security incidents;
- comply with our legal, regulatory, taxation and accounting obligations; and
- operate, maintain, secure and improve our websites, booking systems and services.
We may also use information for other purposes where permitted or required by law.
6. Drivers and transport partners
Depending on the location, vehicle and service booked, your transfer may be provided by EzyTransfers or by an independent transport operator engaged to fulfil the booking.
We may provide the driver or transport operator with information reasonably required to provide your transfer.
This can include your:
- name;
- telephone number;
- pickup and destination details;
- travel date and pickup time;
- flight or cruise information;
- passenger numbers;
- luggage requirements; and
- relevant transport or accessibility requirements.
Transport partners are expected to handle customer information appropriately and only use information supplied through EzyTransfers as required to provide or administer the relevant transport service.
7. Payments
EzyTransfers uses third-party payment processors to process electronic payments.
Our payment providers include Square and PayPal.
When you make an electronic payment, payment information may be provided directly to the applicable payment processor and handled in accordance with that provider’s privacy and security practices.
EzyTransfers does not store your full credit or debit card details.
We may retain transaction-related information such as the amount paid, transaction status, payment method, payment reference, refunds and other information necessary for booking administration, accounting and dispute resolution.
8. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business or provide your service, including to:
- drivers;
- independent transport operators;
- payment processors;
- booking and technology service providers;
- website and hosting service providers;
- communications providers;
- professional advisers, such as accountants or legal advisers;
- government, regulatory or law-enforcement authorities where required or authorised by law; and
- other service providers that assist us in operating EzyTransfers.
We do not sell customer personal information as part of our ordinary business operations.
9. Overseas processing and disclosure
Some technology, payment, communications, website or other service providers used by EzyTransfers may operate infrastructure or process information outside Australia.
As the location of cloud and technology infrastructure may change, it may not always be practicable for EzyTransfers to identify every country in which information may be processed or accessible.
Where Australian privacy law applies to an overseas disclosure of personal information, EzyTransfers will take reasonable steps required by applicable law in relation to that disclosure.
10. Website information, cookies and analytics
Our websites may use cookies and similar technologies to operate website functionality, remember preferences, maintain security, understand website usage and improve our services.
Technical information may include your IP address, browser type, device information, referring pages and pages viewed.
You can configure your browser to refuse or delete cookies. Disabling certain cookies may affect the operation of some website or booking functions.
11. How we protect personal information
EzyTransfers takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Measures may include appropriate technical, administrative and access controls used in our websites, booking systems and business operations.
No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures appropriate to the information and systems involved.
12. How long we keep information
We retain personal information for as long as reasonably required for the purposes for which it was collected and for legitimate business, accounting, taxation, dispute-resolution and legal requirements.
When personal information is no longer required to be retained, we may take reasonable steps to delete, destroy or de-identify it where appropriate and permitted by law.
13. Accessing or correcting your information
You may contact EzyTransfers to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Contact us at:
Email: info@ezytransfers.com
Phone: 1300 513 481
We may need to verify your identity before providing access to or changing personal information.
There may be circumstances where access cannot be provided or where another limitation applies under Australian law. Where required, we will explain the reason for a refusal.
14. Privacy complaints
If you believe EzyTransfers has mishandled your personal information or you have a privacy concern, please contact us.
Email: info@ezytransfers.com
Phone: 1300 513 481
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response and Australian privacy law provides you with a right to make a further complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Direct marketing
Where permitted by law, EzyTransfers may use contact information to communicate with customers about our services.
Where a marketing communication provides an unsubscribe facility, you may use that facility to opt out of future marketing communications.
You can also contact info@ezytransfers.com and ask us not to send you marketing communications.
Service communications relating to an existing booking — such as confirmations, pickup instructions, schedule changes, receipts and important operational messages — are not marketing communications and may still be sent where necessary to provide your service.
16. Links and third-party services
Our websites may contain links to third-party websites or services.
Third parties have their own privacy practices and policies. EzyTransfers is not responsible for the privacy practices of an independent third-party website merely because our website contains a link to it.
We encourage you to review the privacy information provided by the relevant third party.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The current version will be published on the EzyTransfers website and will show the date it was last updated.
18. Contact EzyTransfers
Questions about this Privacy Policy or the way EzyTransfers handles personal information can be directed to:
EzyTransfers.com Pty Ltd
ABN 85 648 851 549
33 Lakefront Terrace
Varsity Lakes QLD 4227
Australia
Phone: 1300 513 481
Email: info@ezytransfers.com