EzyTransfers Terms & Conditions

Last updated: 12 September 2026

These Terms & Conditions apply to bookings made with EzyTransfers.com Pty Ltd, trading as EzyTransfers (“EzyTransfers”, “we”, “us” or “our”).

By making a booking with EzyTransfers, the person making the booking agrees to these Terms & Conditions on behalf of themselves and, where applicable, the passengers included in the booking.

Please read these Terms & Conditions carefully before making a booking.

1. About EzyTransfers

EzyTransfers provides airport and cruise terminal passenger transfer services in Australia.

Our company details are:

EzyTransfers.com Pty Ltd
ABN 85 648 851 549
33 Lakefront Terrace
Varsity Lakes QLD 4227
Australia

Phone: 1300 513 481
Email: info@ezytransfers.com

The Varsity Lakes address is our administrative address and is not a passenger pickup location or customer-facing shopfront.

2. Our Services

EzyTransfers provides passenger transport services including:

• private airport transfers;
• shared airport shuttle services on selected routes;
• cruise terminal transfers;
• airport-to-cruise-terminal transfers;
• door-to-door transfers; and
• group transfers using vehicles including sedans, SUVs, people movers, minibuses and coaches.

Services are subject to vehicle, driver and route availability.

Not every service or vehicle type is available in every location.

3. Making a Booking

Bookings may be made online or by telephone.

A booking is not confirmed until EzyTransfers has accepted the booking and issued booking confirmation.

The person making the booking is responsible for checking the booking confirmation and ensuring all information is correct.

This includes:

• passenger name and contact details;
• travel date;
• pickup time;
• pickup location;
• destination;
• airport and terminal;
• airline and flight number;
• cruise ship information;
• passenger numbers;
• luggage requirements;
• child or baby seat requirements;
• wheelchair or mobility requirements; and
• any special luggage or vehicle requirements.

You should contact EzyTransfers as soon as possible if any information shown on your booking confirmation is incorrect.

4. Booking on Behalf of Other Passengers

A person may make a booking on behalf of another passenger or group of passengers.

The person making the booking is responsible for ensuring that passengers are aware of information relevant to their transfer and these Terms & Conditions.

The person making the booking must have authority to provide passenger information to EzyTransfers for the purpose of arranging the transfer.

5. Prices

Unless otherwise stated, the price displayed or quoted by EzyTransfers is the price for the transfer service selected based on the information supplied at the time of booking.

Customers are shown the applicable price before payment.

Prices may vary according to factors including:

• pickup and destination;
• vehicle type;
• service type;
• number of passengers;
• date and time;
• luggage requirements;
• special transport requirements; and
• availability.

If the information supplied by the customer is incorrect or the requested service changes, an additional charge may apply.

Any additional charge will be communicated where reasonably practicable before the changed service is provided.

6. Payments

Payment is required in accordance with the payment terms presented when the booking is made.

EzyTransfers accepts payment methods including:

• Visa;
• Mastercard;
• American Express;
• PayPal; and
• bank transfer.

Electronic card payments are processed using third-party payment providers, including Square.

EzyTransfers does not store customers’ full credit or debit card details.

A tax invoice or receipt is provided in connection with the booking or payment.

7. Booking Fees

Where a booking fee applies, the booking fee is non-refundable, including where the customer later cancels the booking, except where a refund is required by applicable law.

The applicable booking fee, where charged, forms part of the booking transaction.

8. Changes to a Booking

Customers who wish to change a booking must request the change at least 48 hours before the scheduled time of the first transfer leg.

Eligible bookings may also be changed using the EzyTransfers online booking-management system.

Changes are subject to availability.

A change to the:

• travel date;
• pickup time;
• pickup location;
• destination;
• passenger numbers;
• vehicle;
• luggage requirements; or
• other material booking information

may result in a change to the price.

A requested change is not confirmed until accepted by EzyTransfers.

9. Cancellations

A booking must be cancelled at least 48 hours before the scheduled time of the first transfer leg to avoid the cancellation charge described below.

Where a booking is cancelled less than 48 hours before the scheduled time of the first transfer leg, the full booking amount will be charged as a cancellation fee, subject to any rights or remedies that cannot lawfully be excluded.

Booking fees are non-refundable regardless of when the booking is cancelled, except where otherwise required by law.

For return bookings or bookings containing multiple transfer legs, the 48-hour cancellation period is calculated from the scheduled time of the first transfer leg.

10. Refunds

Any refund to which a customer is entitled will ordinarily be returned using the original payment method where practicable.

Processing times may depend on the financial institution or payment provider.

Nothing in these Terms & Conditions excludes any refund, remedy or other right that a customer is entitled to under the Australian Consumer Law or another applicable law.

11. Pickup Times

Customers are responsible for checking the pickup time shown in their booking confirmation and being ready at the designated pickup location at the required time.

Pickup times are based on the information available when the booking is made and may be affected by circumstances such as:

• traffic;
• road closures;
• accidents;
• weather;
• airport congestion;
• security procedures;
• flight disruptions;
• cruise schedule changes; and
• other circumstances outside EzyTransfers’ reasonable control.

Customers should allow sufficient time for airport check-in, security, baggage procedures and other travel requirements.

12. Flight Delays — Private Transfers

Where valid flight information has been supplied for a private airport pickup, EzyTransfers may monitor the flight and adjust the pickup arrangements when the flight is delayed.

Passengers should ensure the correct airline, flight number and arrival information have been supplied.

Flight monitoring does not remove the passenger’s responsibility to contact EzyTransfers where circumstances change materially or assistance is required.

13. Flight Delays — Shared Shuttle Services

Where a passenger travelling on a shared shuttle misses their scheduled shuttle because their flight was delayed, EzyTransfers will place the passenger on the next available shuttle service.

The timing of the next service will depend on availability and the applicable shuttle schedule.

Immediate departure cannot be guaranteed.

14. Cruise Ship Arrivals

Where applicable, EzyTransfers may monitor cruise ship arrival information and adjust pickup arrangements when a ship’s arrival time changes.

Passengers remain responsible for providing correct ship and booking information and should contact EzyTransfers if they become aware of a material change affecting their transfer.

15. Passenger No-Shows

Passengers must be present at the agreed pickup location at the required time.

If a passenger cannot locate their driver or vehicle, they should call EzyTransfers immediately on 1300 513 481.

Customers should not leave the pickup location or arrange alternative transport without first making reasonable efforts to contact EzyTransfers if they believe their transfer has not arrived.

If a passenger fails to attend the agreed pickup location, cannot be contacted, or does not make contact with EzyTransfers within a reasonable period, the booking may be treated as a no-show.

A no-show may result in the transfer being forfeited without refund, subject to applicable law.

16. Driver and Vehicle Information

Where available, customers may receive information before the transfer including:

• pickup instructions;
• meeting-point information;
• driver contact details; and
• vehicle information.

Operational circumstances may occasionally require EzyTransfers to substitute a driver, operator or vehicle.

A substituted vehicle may differ in make, model or appearance but will be selected to provide an appropriate transport service for the booking.

17. Independent Transport Operators

EzyTransfers uses a combination of its own transport operations and independent passenger transport operators.

Where an independent transport operator is allocated to a booking, the customer continues to hold the booking with EzyTransfers.

EzyTransfers requires partner operators to hold appropriate licences or accreditation and insurance applicable to the passenger transport services they provide.

EzyTransfers may monitor partner performance using factors including:

• accreditation and insurance status;
• customer ratings;
• service history;
• punctuality; and
• complaints.

Information reasonably necessary to provide the transfer may be supplied to the allocated driver or transport operator.

18. Luggage

Customers must provide accurate information about the amount and type of luggage being carried.

The vehicle selected must have sufficient capacity for both passengers and luggage.

Standard luggage is subject to the reasonable carrying capacity of the booked vehicle.

If the amount of luggage exceeds the capacity of the vehicle booked, EzyTransfers or the driver may be unable to transport all passengers or luggage safely.

Additional charges may apply where a larger or additional vehicle is required.

19. Oversized and Special Luggage

Items such as:

• surfboards;
• bicycles;
• golf clubs;
• large prams;
• sporting equipment;
• oversized suitcases; and
• other unusually large items

must be declared when the booking is made.

EzyTransfers will endeavour to allocate an appropriate vehicle when these requirements are disclosed in advance.

EzyTransfers cannot guarantee that undeclared oversized items can be carried.

Safety requirements and available vehicle capacity take priority over transporting luggage.

20. Child and Baby Seats

Child and baby seats are available on request for eligible private and shared transfer services.

Customers must advise EzyTransfers of their child-seat requirements when making the booking.

The availability and type of child restraint may depend on the child’s age, applicable transport regulations, vehicle type and location.

Customers are responsible for providing accurate information about their requirements.

21. Wheelchairs and Mobility Requirements

Passengers requiring wheelchair-accessible transport or other mobility assistance should advise EzyTransfers when making the booking.

An appropriate vehicle must be available and allocated for some accessibility requirements.

Customers should provide sufficient information for EzyTransfers to determine the type of vehicle or assistance required.

Accessibility services are subject to appropriate vehicle availability.

22. Passenger Conduct

Passengers must behave in a reasonable and lawful manner and must not:

• threaten, abuse or harass a driver or another passenger;
• behave violently;
• deliberately damage a vehicle;
• interfere with the safe operation of a vehicle;
• smoke or vape in a vehicle where prohibited;
• carry unlawful or dangerous items; or
• otherwise create an unreasonable safety risk.

A driver may refuse to commence or continue a transfer where a passenger’s behaviour presents a genuine safety risk, is unlawful, or makes it unreasonable to continue the service.

Where service is refused because of the passenger’s conduct, a refund may not be payable, subject to applicable law.

Passengers may be responsible for reasonable costs arising from deliberate or negligent damage they cause to a vehicle.

23. Safety

Passenger and driver safety takes priority.

Vehicles used to provide EzyTransfers services are required to comply with applicable passenger transport and vehicle safety requirements.

Drivers and transport operators must comply with applicable licensing, accreditation and safety obligations.

A driver may alter a route, delay a journey or refuse to continue where reasonably necessary for safety or to comply with the law.

24. Delays and Circumstances Outside Our Control

EzyTransfers takes reasonable steps to provide transfers at the scheduled time.

However, passenger transport can be affected by events outside our reasonable control, including:

• severe traffic congestion;
• road accidents;
• road closures;
• severe weather;
• flooding;
• fires;
• natural disasters;
• airport or terminal closures;
• airline disruptions;
• cruise ship disruptions;
• police or emergency-service activity;
• government action;
• civil emergencies; and
• other events that could not reasonably have been prevented or avoided.

Where such circumstances occur, EzyTransfers will take reasonable steps to minimise disruption and provide the booked service where reasonably possible.

25. “On Time, Every Time… That’s Our Guarantee!”

“On time, every time… That’s our guarantee!” represents EzyTransfers’ commitment to providing reliable and punctual transfer services.

It does not constitute an unconditional promise that delays can never occur, nor does it create an automatic entitlement to a refund or compensation where a delay results from circumstances outside EzyTransfers’ reasonable control.

Nothing in this clause limits any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

26. Routes and Journey Times

Any journey time, distance, route or estimated arrival time provided by EzyTransfers is an estimate only.

Actual journey times may vary because of traffic, weather, road conditions, pickup requirements and other operational circumstances.

Drivers may choose a different route where reasonably appropriate because of traffic, road conditions, safety or operational requirements.

27. Customer Responsibility for Travel Arrangements

Customers are responsible for allowing sufficient time between their transfer and any:

• flight;
• cruise departure;
• appointment;
• connection; or
• other time-sensitive arrangement.

EzyTransfers recommends allowing an appropriate margin for foreseeable traffic, airport processing, check-in and security requirements.

28. Lost Property

Passengers should check that they have collected all personal belongings before leaving the vehicle.

If you believe you have left an item in a vehicle, contact EzyTransfers as soon as possible.

We will make reasonable efforts to identify and recover lost property but cannot guarantee that an item will be located.

Reasonable costs associated with returning lost property may be payable by the customer.

29. Customer Reviews and Feedback

EzyTransfers may invite customers to provide feedback or rate their transfer after travel.

Customer feedback may be used to:

• monitor service quality;
• assess drivers and transport operators;
• investigate complaints;
• improve EzyTransfers services; and
• display genuine customer feedback in connection with EzyTransfers.

Where feedback is published, EzyTransfers will handle associated personal information in accordance with its Privacy Policy and applicable law.

30. Complaints

If you are dissatisfied with a transfer or believe there has been a problem with your booking, please contact EzyTransfers.

Phone: 1300 513 481
Email: info@ezytransfers.com

Please provide your booking number and sufficient information for us to investigate the matter.

EzyTransfers maintains a customer complaint and resolution process and will investigate complaints within a reasonable period.

31. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

If a provision of these Terms & Conditions would otherwise have that effect, it is to be interpreted subject to those statutory rights.

32. Liability

To the maximum extent permitted by law, EzyTransfers is not responsible for loss caused solely by circumstances outside its reasonable control where EzyTransfers has taken reasonable steps appropriate in the circumstances.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability or remedies that cannot be excluded or limited under the Australian Consumer Law.

Passengers remain responsible for their own travel arrangements and for allowing reasonable time for connections, check-in and other time-sensitive commitments.

33. Privacy

Personal information collected in connection with a booking or transfer is handled in accordance with the EzyTransfers Privacy Policy and applicable privacy law.

Information reasonably necessary to provide a transfer may be shared with the driver, transport operator, payment provider or other service provider involved in administering or providing the service.

34. Changes to These Terms & Conditions

EzyTransfers may update these Terms & Conditions from time to time.

The Terms & Conditions applying to a booking will generally be those made available in connection with the booking at the relevant time, subject to any subsequent variation agreed with the customer or required by law.

The current version of these Terms & Conditions will be published on the EzyTransfers website.

35. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision may be read down or severed to the extent necessary without affecting the remaining provisions.

36. Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia, subject to any mandatory law or jurisdictional right that applies to the customer and cannot lawfully be excluded.

37. Contact Us

Questions about these Terms & Conditions can be directed to:

EzyTransfers.com Pty Ltd
ABN 85 648 851 549

33 Lakefront Terrace
Varsity Lakes QLD 4227
Australia

Phone: 1300 513 481
Email: info@ezytransfers.com