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24/7 customer support

Contact EzyTransfers

Need help with an airport or cruise terminal transfer? Our Australian-based customer service and operations team is available 24 hours a day, 7 days a week.

How can we help?

Call us

For bookings, transfer assistance, urgent pickup issues or help with an active booking.

1300 513 481

Email us

For general enquiries, booking questions and non-urgent customer service enquiries.

info@ezytransfers.com

Book online

Get an instant price, compare available transfer options and receive immediate booking confirmation.

Get Price & Availability

Already have a booking?

Customers can view and manage eligible bookings through the EzyTransfers online booking system.

Travelling today or need urgent assistance?

If you cannot locate your driver, have a pickup issue, or need urgent assistance with an active transfer, please call 1300 513 481. Our support team is available 24/7.

Flight delays and schedule changes

For private airport transfers, EzyTransfers monitors flight information and adjusts the pickup time when flights are delayed.

If a flight delay causes a passenger to miss a scheduled shared shuttle, the passenger will be moved to the next available shuttle service.

Cruise ship arrival information is also monitored where applicable so pickup arrangements can be adjusted if the ship's schedule changes.

Booking changes and cancellations

If you need to cancel or change a booking, you must do so at least 48 hours before the first leg of your transfer.

Cancellations made within 48 hours of the first transfer are charged the full booking amount as a cancellation fee. Booking fees are non-refundable once a booking has been made.

Eligible booking changes can also be made through the online booking-management system.

Company contact details

  • Address: 33 Lakefront Terrace,
    Varsity Lakes QLD 4227
  • Support: 24 hours / 7 days
  • Bookings: Online or by phone
  • Website: ezytransfers.com
  • Booking site: book.ezytransfers.com

Please note

The Varsity Lakes address is the company's administrative address and is not a customer-facing shopfront or passenger pickup location.

Common contact questions

Can I book by phone?

Yes. You can book online or call EzyTransfers on 1300 513 481.

Can I make a last-minute booking?

Yes. Same-day and last-minute bookings are available subject to vehicle availability.

Can I change my booking online?

Yes. Eligible bookings can be viewed and changed through the online booking-management system.

Is customer support available overnight?

Yes. EzyTransfers provides customer and active-booking support 24 hours a day, seven days a week.

What should I do if I cannot find my driver?

Call 1300 513 481 immediately and our operations team will assist you with your pickup.

Need a transfer price?

Get an instant price online, choose the vehicle or service that best suits your requirements and receive immediate booking confirmation.

Check Price & Availability

EzyTransfers.com Pty Ltd · ABN 85 648 851 549